Tier 0 Free Resource · Guest Experience
What Your Reviews Are Actually Saying
A free reputation briefing for independent boutique hotels. We read your reviews across every platform and tell you what's costing you bookings.
What You Get
Inside the Online Reputation Briefing
- →Sentiment analysis across Google, TripAdvisor, and Booking.com (40–60 reviews)
- →Recurring praise and complaint themes ranked by frequency
- →Sentiment gap between your star rating and your service reality
- →Anonymized review quotes as evidence for each finding
- →A short list of fixable friction points you can address this month
Who It's For
Built For Operators Who…
Hotels with mixed or declining review trends
GMs who suspect guests complain about things they can't see
Owners considering a brand refresh or positioning change
How It Works
Three Steps. Nothing You Have to Prepare.
Step 1
Share your URL
Send us your hotel website. We find your review footprint on our own.
Step 2
We read everything
We analyze 40–60 recent reviews across Google, TripAdvisor, and Booking.com.
Step 3
You get the briefing
A written report with sentiment patterns, anonymized quotes, and a fix list.
Questions
About This Resource
How many reviews do you actually read?
Typically 40–60, weighted toward the most recent 12 months. We'd rather go deep on recent reviews than summarize 500 old ones.
Will you share the raw review data?
We quote anonymized snippets as evidence in the report. The full reviews are public, so you already have access to them — we just synthesize the patterns.
Can you do this for a specific competitor?
That's part of our Competitive Position Map resource. The Reputation Briefing focuses on your property.
How long does it take?
Typically 3–5 business days.
Other Free Resources
Explore the Rest of Tier 0
Commercial
Revenue Opportunity Snapshot
A property-specific look at where your top revenue opportunities are hiding right now.
Commercial
Competitive Position Map
How you stack up against your top three competitors on price, positioning, and perceived value.
Guest Experience
Guest Persona Highlights
A sketch of who's actually booking boutique hotels in your market and what they're looking for.
Start Here
Ready for Your Online Reputation Briefing?
No call required. No payment info. Just share your URL and we'll get to work.