Services

Services Built for Boutique Hotels

From free research to full implementation. Every engagement is designed to pay for itself.

Tier 0: Free

No Cost. No Catch.

Before We Ask for Anything, We Earn Your Attention

Each of our Tier 0 resources is a custom, research-backed deliverable created specifically for your property. We pull real market data, real competitor intelligence, and real industry benchmarks, then translate it into something you can act on immediately.

We offer these for free because we know that once you see the quality of our thinking, you'll want to go deeper. No pressure. No strings.

Request Your Free Resource

Revenue Opportunity Snapshot

A property-specific look at where your top revenue opportunities are hiding right now.

Online Reputation Briefing

An analysis of your review footprint across platforms and where perception gaps are costing you bookings.

Competitive Position Map

How you stack up against your top three competitors on price, positioning, and perceived value.

Guest Persona Highlights

A sketch of who's actually booking boutique hotels in your market and what they're looking for.

Tech Stack Quick Scan

A surface-level review of your current technology tools: what's redundant, what's missing, and what to prioritize.

Guestally ROI Estimate

A projection of the incremental revenue and time savings Guestally would generate at your property.

Visibility & Discoverability Audit

How easily can travelers find your property? SEO, listing optimization, and distribution gap analysis.

Quick Win Action List

Five to ten specific, implementable actions you could take this month to improve performance.

Tier 1: Diagnostics

See the Opportunity Clearly

See Exactly Where the Opportunities Are

A focused audit that gives you enough specificity to act, not a vague report you'll file and forget.

Boutique Hotel Profit Audit

2–3 weeks

A comprehensive financial and operational diagnostic that identifies your highest-impact profit opportunities across revenue, cost, and operations.

Deliverables

✓Revenue and expense analysis with benchmarks
✓Top 5 profit opportunities ranked by impact
✓90-day action roadmap
✓Executive summary with supporting data

Revenue & Distribution Audit

1–2 weeks

A focused examination of your revenue strategy, OTA dependency, direct booking conversion, and pricing approach.

Deliverables

✓Channel mix analysis and OTA cost calculation
✓Direct booking funnel audit
✓Rate strategy and pricing gap analysis
✓Revenue recovery action plan

Tech Stack Assessment

1–2 weeks

A complete inventory and analysis of your current technology tools, identifying redundancy, gaps, and optimization opportunities.

Deliverables

✓Full technology inventory with cost analysis
✓Integration and data flow mapping
✓Gap analysis with prioritized recommendations
✓Vendor shortlist for any missing capabilities

Guest Experience Snapshot

2–3 weeks

An end-to-end evaluation of your guest journey, from the first digital touchpoint to post-stay follow-up, with a clear picture of where experience and revenue are being lost.

Deliverables

✓Guest journey map with gap identification
✓Review analysis and sentiment audit
✓Service standard benchmarking
✓Prioritized experience improvement plan

Tier 2: Implementation

Where Transformation Happens

We Don't Just Advise. We Build.

Every implementation engagement is scoped to deliver a measurable ROI that exceeds 3x the consulting fee within 12 months.

Direct Booking Growth Sprint

4–8 weeks

A focused engagement to systematically reduce OTA dependency and build a sustainable direct booking engine.

Included

→Website conversion audit and optimization
→Direct booking incentive strategy
→Email capture and nurture sequence
→Rate parity audit and correction
→90-day booking performance dashboard

Revenue Engine Setup

3–6 weeks

Build a complete revenue management infrastructure, from pricing strategy to yield management to reporting.

Included

→Dynamic pricing framework and rate strategy
→Demand calendar and seasonal playbook
→Package and ancillary revenue program
→Revenue management dashboard and KPIs
→Monthly reporting template and cadence

Guest Experience & SOP Buildout

4–8 weeks

Design and document the complete guest experience so every team member delivers a consistent, premium experience regardless of who's working.

Included

→Full guest journey documentation
→Department-specific SOP library
→Service standards and brand voice guide
→Service recovery playbook
→Staff training materials and assessment

Tech Stack Optimization

6–12 weeks

A comprehensive technology engagement, from audit to vendor selection to implementation and staff training.

Included

→Full tech stack audit and gap analysis
→Vendor selection support with RFP management
→Implementation project management
→Integration configuration and testing
→Staff training on all new systems

Operations Efficiency Sprint

3–4 weeks

Identify and eliminate the operational inefficiencies that are quietly costing you time, money, and staff morale.

Included

→Labor cost and scheduling analysis
→Process mapping and bottleneck identification
→Automation opportunity assessment
→Guestally implementation (if applicable)
→Efficiency improvement implementation plan

Tier 3: Fractional Advisory

Ongoing Partnership

Your Commercial Director, Without the Full-Time Salary

This is where relationships deepen and results compound. An ongoing strategic partner embedded in your operation on a monthly retainer.

Fractional Commercial Director

8–10 hours/month/month

Strategic commercial leadership on a retainer basis: revenue management, distribution strategy, and performance oversight without the full-time overhead.

✓Monthly commercial strategy session
✓Revenue and KPI review
✓Pricing and channel management support
✓Direct booking strategy oversight
✓Quarterly performance deep-dive

Tech & Systems Support

4–6 hours/month/month

Ongoing technology guidance and troubleshooting so your systems stay configured correctly and your team uses them effectively.

✓Monthly tech health check
✓Vendor management support
✓New tool evaluation and onboarding
✓Staff training for system updates
✓Guestally performance optimization

Performance Advisory

4–5 hours/month/month

A focused monthly advisory relationship for operators who want a trusted strategic partner without a full commercial engagement.

✓Monthly performance review call
✓Priority-based action planning
✓Ad hoc strategic guidance
✓Industry benchmarking and market intel
✓Access to BNHG research and resources

Retainer pricing is customized based on property size and scope. All Tier 3 engagements begin with a Discovery Call.

Start Here

Not Sure Where to Start? Let's Figure It Out Together.

A 30-minute discovery call is all it takes to understand your biggest opportunity and recommend the right starting point.

Book a Discovery Call Get Your Free Resource